Blue Spa & Leisure offers an ongoing management service to ensure the facility continues to exceed guests’ expectations and maximise its potential. With a close eye on budget, and co-ordinating with managers, we take a “hands-on” approach to contract management  – not just giving advice but being proactive in making it work. Key elements of Contract Management are:

• Introduction of quality management systems and operational procedures
• Weekly business snapshot reports 
• Detailed end-of-month report for the spa operation and membership 
• Monthly guest analysis reports
• Membership sales and retention auditing 
• Ensuring the undertaking and exploitation of the sales and marketing plan 
• Establishment of performance goals using the management dimensions of Service, Communication, Organisation, Facilities and Finance 
• Review and sourcing of new revenue centres to accelerate increases in turnover 
• Mystery Shoppers' reports and independent performance reviews 
• Liaising between the client and the spa manager 
• Ongoing staff training in all key areas